Customer Service Manager

Do you have a deep passion for supporting students' well-being and personal growth by collaborating with schools with an innovative team powered by a frontier AI technology? Then look no further. We’re looking for a dedicated Customer Support Manager to join our team. In this role, you will play a key part in driving customer service by working closely with our partner schools and students.

Full-time ∙ East Lansing, MI

About the role

As a customer success manager, you will play you will play a key part in driving customer service by working closely with our partner schools and students. Your expertise in customer support, communications, and relationship building and maintenance will be instrumental to the success of your job and our company.

Your Key Responsibilities

Develop and maintain strong relationships with clients to understand their needs and objectives.
Act as a trusted advisor to clients, providing insights and guidance on best practices for utilizing our SaaS solutions.
Analyze customer data and feedback to identify trends and areas for improvement.
Coordinate with internal teams to ensure timely resolution of client issues and inquiries.
Manage onboarding processes for new clients, ensuring a smooth transition and effective training on our products.
Monitor client engagement levels and proactively reach out to prevent churn.
Collaborate with sales teams to identify upsell opportunities within existing accounts.
Utilize Salesforce for tracking customer interactions, managing accounts, and reporting on customer success metrics.

About you

Proven experience in customer service or a related field.
Strong understanding of project management principles and practices.
Experience with Customer Relationship Management (CRM) tools, particularly Salesforce.
Excellent communication skills with the ability to convey complex information clearly.
Strong analytical skills to assess customer data and derive actionable insights.
Ability to manage multiple accounts simultaneously while maintaining attention to detail.
A proactive approach to problem-solving with a focus on client satisfaction.

Why Join us?

We know you are looking for more than just a job—you are looking for a purpose. As a Student Counselor, you’ll have the opportunity to make a lasting impact on students' lives while benefiting from a comprehensive support system designed to help you grow and succeed. Our benefits include:

Competitive pay
Comprehensive benefits package, including:
- 401(k) with employer matching
- Health, dental, vision and life insurance
- Employee assistance program
- Referral program
- Paid time off & parental leave
- Professional development assistance
- Retirement plans and more

Apply Now!

At BridgeCare, inclusion drives innovation. We value diverse backgrounds and experiences because human-centered AI starts with people. We're serious about technology with purpose and even more serious about the people behind it.

Do you want to be part of our team as a Customer Success Manager? We’d love to hear from you!

Join our team

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